How long does it take to get a Combined Assets and Income Assessment?
It takes approximately 2-4 weeks to receive your assets and income letter after submitting the form to the Department of Human Services. We encourage you to complete this in advance so you have the information ready for when you need to come into care.
How long is a Combined Assets and Income Assessment Valid for?
This assessment is valid for 120 days from the date that you receive your letter from the Department of Human Services.
Will I receive any government funding?
This is dependent on an individual’s assets and income assessment and is determined by the Department of Human Services by completing a ‘Combined Assets and Income Assessment’. Depending upon your personal situation you may be classified as a ‘Fully Supported’ or a ‘Partially Supported’ Resident and receive some financial assistance from the Government.
Should I seek financial advice?
Yes, it is always recommended to seek financial advice from an accredited financial advisor who can guide you through the financial decisions relating to aged care.
What levels of care are available?
As outlined in the ‘Services’ section, we offer a full range of care services from providing comfortable and semi-independent living, to high level and dementia specific care. We also provide end-of-life, palliative care.
Is Ottrey Lodge Government Accredited?
YES! Ottrey homes has an unblemished record with full compliance against all 44 expected outcomes under that Aged Care Standards.
What Assessments do I have to go through?
The only criteria is an aged care assessment which is provided free of charge by an Aged Care Assessment Team (ACAT). Click here to locate the regional ACAT team. We use that assessment as the starting point to put together an independent care plan for you once you move in with us.
Will I have my own room and bathroom?
Yes – all rooms are single room with private ensuites. The existing 48 rooms are currently undergoing a full refurbishment. The additional 32 rooms will be brand new.
Are meals cooked on-site?
Absolutely. We take great pride in the quality of our food and the diversity of our menus. We have our own chef and kitchen where all meals are freshly prepared including the delicious morning and afternoon teas. We give our in-house chefs the flexibility to design menus to suit the specific tastes of their residents. Our menu is reviewed by a qualified practicing dietitian each year.
What if I have specific dietary requirements?
Absolutely no problem. All of our catering staff are skilled at providing nutritious and tasty meals to meet specific dietary requirements.
When can family and friends visit me?
Any time. This is your home after all. There are no restrictions on visits, or specific visiting hours, however there are, of course, certain times when we ask that noise be kept to a minimum for the comfort of other residents. For the safety and comfort of residents, staff and guests, all visitors are required to sign in, and adhere to the house rules.
Can I invite family and friends to dinner?
Yes, definitely. We warmly welcome your invited guests to join you for a meal*, or for morning or afternoon tea. We also have separate guest areas or lounges where you can sit and chat with friends and family. All we ask is a little advance notice to make sure we cater accordingly
Self-serve tea and coffee facilities are available. In the future we will also have our own on-site cafe, where you and your guests can sit and chat over a freshly brewed coffee and home-baked biscuits.
* A small fee is payable for guest meals
Are the Nursing and Care staff qualified?
Yes. All of our nursing staff and care staff are fully qualified and all of our ancillary, support, house and administrative staff are highly trained in their field.
Can I see the room before I decide?
Of course. We actively encourage you to come and have a good look around the home before you come to live with us if that is possible. We are happy to show you right around the home, introduce you to our team and other residents and answer all your questions.
If you need to do more research before you decide, the following websites have plenty of useful information to help make an informed choice